Partners
Cinema Tickets
- Showcase - My code hasn’t worked online
- Showcase - Can I use more than one code in each visit?
- Showcase - Can I book online?
- Showcase - Do I have to decide what I want to see at the time of claiming the voucher?
- Showcase - Does the voucher have to be used by an adult?
- Showcase - Can I use the voucher with a Compare the Market voucher or another offer?
General
- A-Z of UK Partners
- A-Z of US Partners
- Online Shopping - UK retailers list
- How do I earn Virgin Points?
- How do I spend Virgin Points?
- What are Partners?
AO Arena
Booking.com
- Booking.com - Why can't I link to my Booking.com account to my Virgin Red account?
- Booking.com - What happens if my booking is affected due to Covid 19?
- Booking.com - My Virgin Points have not been awarded
- Booking.com - How long does it take for my Virgin Points to be awarded to my Virgin Red account?
- Booking.com - Do I still need to go through Virgin Red to earn points once I have linked my account?
- Booking.com - I need help with my booking
Carbon Engineering
Charities in partnership with GoFundMe.org.UK
- Charities - List of Charities currently supported by Virgin Red
- Charities- how much are my Virgin Points worth to a charity?
- Charities - will Gift Aid be added to my donation?
- Charities - can I split my Virgin Points between charities?
- Charities - how do I know the charity has received my Virgin Points donation?
- Charities - how do I know what the charity have spent my Virgin Points on?
Flying Club
- I'm an existing Flying Club member. How do I join Virgin Red?
- Why do I have to join Virgin Red when I join the Flying Club?
- Will I need to join Flying Club to earn Virgin Points when booking a flight or holiday with Virgin?
- Why do I have to join Flying Club to book flights or a Virgin Holiday with my Virgin Points?
- I have a household account with Flying Club - How will this work in Virgin Red?
- Can Virgin Red help me with any questions I have about a Flying Club reward?
Greggs
- I purchased the wrong Greggs voucher in error. Can I swap it for another category Greggs voucher?
- Greggs - What can I exchange my sausage roll code for?
- Greggs - What can I exchange my hot drink code for?
- Greggs -What can I exchange my Sweet Treat code for?
- Greggs - What can I exchange my Savoury Bite code for?
- Greggs - These locations are excluded from this offer
London Theatre Direct
- London Theatre Direct - how long is my code valid for?
- London Theatre Direct - can I cancel my booking?
- London Theatre Direct - what time should I arrive at the theatre?
- London Theatre Direct - is there a dress code for London theatres?
- London Theatre Direct - do the theatres have wheelchair access? Do they have induction loops for the hard of hearing?
- London Theatre Direct - Coronavirus (COVID19) related questions
Octopus Energy
- Octopus - how long will my switch take?
- Octopus - do I have to contact my current supplier?
- Octopus Energy - when will I receive my first Virgin Points?
- Octopus Energy - why have my Virgin Points come through separately?
- Octopus Energy - when will I receive my Virgin Points in years 2 & 3?
- Octopus Energy - Where can I find the answer to a question not listed here?
Online Shopping
- Online Shopping - US style!
- Online Shopping - My transactions are not tracking - iOS
- Online Shopping - My transactions are not tracking - Android
- Online Shopping - How do I earn points when purchasing through the Virgin Red app?
- Online Shopping - How do I start shopping and earning?
- Online Shopping - Is it more expensive to purchase through the Virgin Red app?
Readly
Sofar Sounds
- Sofar Sounds - What happens at a Sofar Sounds show?
- Sofar Sounds - Is there any age restrictions for attending a Sofar Sounds event?
- Sofar Sounds - When will I find out about the venue and artists playing?
- Sofar Sounds - What if the show is cancelled?
- Sofar Sounds - Can I cancel my booking?
- Sofar Sounds - How long is my code valid for?
SquareMeal
- SquareMeal - How do I earn Virgin Points through SquareMeal?
- SquareMeal - How do I link my Virgin Red account to SquareMeal?
- SquareMeal - Once I have linked my SquareMeal account to my Virgin Red account do I have to go through Virgin Red each time to ensure I qualify for reward points?
- SquareMeal - I am an existing SquareMeal customer can I sign up to earn Virgin Points instead of SquareMeal points?
- SquareMeal - How do I register my debit or credit card?
- SquareMeal – How long does it take for my Virgin Points to be awarded to my account?
Tesco Clubcard
- Tesco - August 2022 offer - Get 2,500 Virgin Points by activating Tesco Clubcard Auto-Convert by August 31st 2022
- Tesco - Dec 2021 Offer - Get 2,000 Virgin Points by activating Tesco Clubcard Auto-Convert by December 22nd 2021
- Tesco - August 2021 offer - Get 2,000 Virgin Points by activating Tesco Clubcard Auto-Convert
Virgin Atlantic Credit Card
Virgin Experience Days
- Virgin Experience Days - where can I view the terms & conditions for Virgin Experience Days offers?
- Virgin Experience Days - how do I see what locations are available before buying my voucher?
- Virgin Experience Days - how and when should I book my experience?
- Virgin Experience Days - do I need to take the experience before the expiry date, or just book?
- Virgin Experience Days - can I extend my voucher?
- Virgin Experience Days - can I replace my voucher if I have lost it?
Virgin Money M Plus Account
Virgin Trains Ticketing
Virgin Voyages
Virgin Wines
- Virgin Wines - How long does it take to add my Virgin Points from a Virgin Wines order?
- Virgin Wines - where do we deliver?
- Virgin Wines - how long will it take for my wine to get to me?
- Virgin Wines - which couriers do Virgin Wines use?
- Virgin Wines - what happens if I’m out when the delivery driver arrives?
- Virgin Wines - the delivery driver left a card, what next?