Partners
Amex UK
- I have completed the transfer, but the points are not yet showing in my Flying Club account. Who should I contact?
- I have been unable to transfer my points - who should I contact?
- Do I have to be a Virgin Atlantic Flying Club member?
- Is there a maximum/minimum limit on how many Virgin Points I can transfer/earn?
- Are there any exemptions?
- Can I cancel and reverse my transaction?
Capital One
- If I’m currently only a Virgin Red member and I want to use my Points to book flights, do I need to have a Virgin Atlantic Flying Club ID?
- How do I Link my Virgin Red and Virgin Atlantic Flying Club Accounts?
- If I transfer my Capital One miles to Virgin Atlantic Flying Club, can they also be used on the Virgin Red platform (and vice versa)?
- I have completed the transfer, but the points are not yet showing on my Virgin Red or Virgin Atlantic Flying Club account. Who shall I contact?
- I have been unable to transfer my points - who should I contact?
- Do I have to be a Virgin Red/Flying Club member?
Chase
- I have completed the transfer, but the points are not yet showing in my Flying Club account. Who should I contact?
- I have been unable to transfer my points - who should I contact?
- Do I have to be a Virgin Atlantic Flying Club member?
- Is there a maximum limit on how many Virgin Points I can transfer/earn?
- Are there any exemptions?
- Can I cancel and reverse my transaction?
Bilt
- If I’m currently only a Virgin Red member and I want to use my Points to book flights, do I need to have a Virgin Atlantic Flying Club ID?
- If I transfer my Bilt points to Virgin Atlantic Flying Club, can they also be used on the Virgin Red platform (and vice versa)?
- What should I do if I encounter issues during the transfer?
- Is there a minimum or maximum limit for transferring Bilt points?
- Are there any specific requirements for transferring Bilt points to Virgin Points?
- Can I cancel or reverse my Bilt points transfer once it is completed?
Citibank
- If I’m currently only a Virgin Red member and I want to use my Virgin Points to book flights, do I need to have a Virgin Atlantic Flying Club ID?
- If I transfer my ThankYou® points to Virgin Atlantic Flight Club, can they also be used on the Virgin Red platform? (and vice versa)
- I have completed the Citi ThankYou Points transfer, but the points are not yet showing on my Virgin Red account. Who shall I contact?
- I have been unable to transfer my points - who shall I contact?
- Do I have to be a Virgin Red/Flying Club member?
- Is there a maximum limit of how many ThankYou® Points I can transfer to Virgin Points?
O2 arena
- Halal Food at the O2
- Is there wheelchair access?
- What food is available in the Red Room?
- How do I get my tickets for an O2 event?
- Is parking included with my tickets?
- How will I receive my tickets?
AMC Theatres
Cinema Tickets
- Showcase - My code hasn’t worked online
- Showcase - Can I use more than one code in each visit?
- Showcase - Can I book online?
- Showcase - Do I have to decide what I want to see at the time of claiming the voucher?
- Showcase - Does the voucher have to be used by an adult?
- Showcase - Can I use the voucher with a Compare the Market voucher or another offer?
General
- A-Z of UK Partners
- A-Z of US Partners
- Online Shopping - UK retailers list
- How do I earn Virgin Points?
- How do I spend Virgin Points?
- What are Partners?
Booking.com
- Booking.com - Why can't I link to my Booking.com account to my Virgin Red account?
- Booking.com - What happens if my booking is affected due to Covid 19?
- Booking.com - My Virgin Points have not been awarded
- Booking.com - How long does it take for my Virgin Points to be awarded to my Virgin Red account?
- Booking.com - Do I still need to go through Virgin Red to earn points once I have linked my account?
- Booking.com - I need help with my booking
Carbon Engineering
Charities supported by Virgin Red
- Charities -Good causes currently supported by Virgin Red
- Charities- how much are my Virgin Points worth to a charity?
- Charities - will Gift Aid be added to my donation?
- Charities - can I split my Virgin Points between charities?
- Charities - how do I know the charity has received my Virgin Points donation?
- Charities - how do I know what the charity have spent my Virgin Points on?
Eurostar
- What do I do if my Eurostar travel is delayed?
- What are Eurostar’s Terms and Conditions?
- Can I give my Eurostar voucher to a friend or family member?
- Is there a limit on how many or how often I can purchase Eurostar vouchers?
- What is the process to book my Eurostar travel?
- I accidentally bought a Eurostar voucher can I cancel it and get a refund?
Flying Club
- I'm an existing Flying Club member. How do I join Virgin Red?
- Why do I have to join Virgin Red when I join the Flying Club?
- Will I need to join Flying Club to earn Virgin Points when booking a flight or holiday with Virgin?
- Why do I have to join Flying Club to book flights or a Virgin Holiday with my Virgin Points?
- I have a household account with Flying Club - How will this work in Virgin Red?
- Can Virgin Red help me with any questions I have about a Flying Club reward?
London Theatre Direct
- London Theatre Direct - how long is my code valid for?
- London Theatre Direct - can I cancel my booking?
- London Theatre Direct - what time should I arrive at the theatre?
- London Theatre Direct - is there a dress code for London theatres?
- London Theatre Direct - do the theatres have wheelchair access? Do they have induction loops for the hard of hearing?
- London Theatre Direct - Coronavirus (COVID19) related questions
Octopus Energy
- Octopus - how long will my switch take?
- Octopus - do I have to contact my current supplier?
- Octopus Energy - when will I receive my first Virgin Points?
- Octopus Energy - why have my Virgin Points come through separately?
- Octopus Energy - when will I receive my Virgin Points in years 2 & 3?
- Octopus Energy - Where can I find the answer to a question not listed here?
Online Shopping
- Online Shopping - US style!
- Online Shopping - My transactions are not tracking - iOS
- Online Shopping - My transactions are not tracking - Android
- Online Shopping - How do I earn points when purchasing through the Virgin Red app?
- Online Shopping - How do I start shopping and earning?
- Online Shopping - Is it more expensive to purchase through the Virgin Red app?
SquareMeal
- SquareMeal - How do I earn Virgin Points through SquareMeal?
- SquareMeal - How do I link my Virgin Red account to SquareMeal?
- SquareMeal - Once I have linked my SquareMeal account to my Virgin Red account do I have to go through Virgin Red each time to ensure I qualify for reward points?
- SquareMeal - I am an existing SquareMeal customer can I sign up to earn Virgin Points instead of SquareMeal points?
- SquareMeal - How do I register my debit or credit card?
- SquareMeal – How long does it take for my Virgin Points to be awarded to my account?
Tesco Clubcard
- How do I find my Tesco Clubcard Statement?
- Tesco - August 2022 offer - Get 2,500 Virgin Points by activating Tesco Clubcard Auto-Convert by August 31st 2022
- Tesco - Dec 2021 Offer - Get 2,000 Virgin Points by activating Tesco Clubcard Auto-Convert by December 22nd 2021
- Tesco - August 2021 offer - Get 2,000 Virgin Points by activating Tesco Clubcard Auto-Convert
Virgin Atlantic Credit Card
Virgin Experience Days
- Virgin Experience Days - where can I view the terms & conditions for Virgin Experience Days offers?
- Virgin Experience Days - how do I see what locations are available before buying my voucher?
- Virgin Experience Days - how and when should I book my experience?
- Virgin Experience Days - do I need to take the experience before the expiry date, or just book?
- Virgin Experience Days - can I extend my voucher?
- Virgin Experience Days - can I replace my voucher if I have lost it?
Virgin Hotels
- How do I link my The Know / Virgin Hotels to Virgin Red?
- How do I find my The Know membership number?
- Do I have to be a member of The Know & Virgin Red to earn points?
- When will my points be credited by Virgin Hotels?
- Can I link my Virgin Red and the Know account once I have checked in?
- How many points can I earn at each hotel?
Virgin Trains Ticketing
Virgin Voyages
Virgin Wines
- My points haven’t been added to my account, what can I do?
- When will the points be added to my Virgin Red account?
- How many Virgin Points can I earn, and what are the terms?
- How do I earn Virgin Points when shopping with Virgin Wines?
- Virgin Wines - where do we deliver?
- Virgin Wines - how long will it take for my wine to get to me?