* Pending points for Online Shopping will not be visible for a short time. Please see our FAQs for more info

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Online Shopping

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  • Online Shopping - US style!
  • Online Shopping - My transactions are not tracking - iOS
  • Online Shopping - My transactions are not tracking - Android
  • Online Shopping - How do I earn points when purchasing through the Virgin Red app?
  • Online Shopping - How do I start shopping and earning?
  • Online Shopping - Is it more expensive to purchase through the Virgin Red app?
  • Online Shopping - If I am a member of a retailer loyalty scheme and go from Virgin Red to the retailer site and sign in on the website as a member, will I still receive Virgin Points?
  • Online Shopping - I signed into my Virgin Red account and made my purchases through the retailer's website, but my purchases are not showing up in my Virgin Red account - where are they?
  • Online Shopping - Why are my purchases not tracking?
  • Online Shopping - Why have my Virgin Points been cancelled?
  • Online Shopping - I forgot to log in before buying something. Can I still have my Virgin Points?
  • Are Virgin Points immediately credited to my account?
  • How do I know how many Virgin Points I will earn?
  • Online Shopping - Will I earn Virgin Points on postage, delivery charges or VAT?
  • Online Shopping - Can I see my Virgin Points for previous shopping transactions?
  • Online Shopping - Why do I earn more Virgin Points with some retailers?
  • Why have I earned more or less Virgin Points with the same retailer?
  • Online Shopping - There is an online shop I visit often, but it is not featured. How can I add it on?
  • Online Shopping - What happens if I cancel a purchase I've made or want a refund?
  • I was interested in a Retailer who is no longer listed, can you tell me why?
  • Can I use my Virgin Points to purchase directly from the retailers I earn the points through?

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