Online Shopping - Why have my Virgin Points been cancelled? Follow

Virgin Points can be cancelled for a number of reasons. The most common are:

• You have returned the products you purchased to the retailer

• Your payment failed or you didn’t meet the requirements of the retailers credit check

• Your new registration has not been deemed genuine

• Your last click with this retailer didn’t come from Virgin Red

• Your transaction didn’t meet the retailer's Terms & Conditions

• Your order has been deemed not for genuine personal use

• You used a voucher code that was not listed on our site

• You used the retailers app