I have been unable to transfer my points - who shall I contact? Follow
If you encounter an error on Citibank's page meaning you cannot transfer your points, you should contact the Citibank support team directly
Articles in this section
- If I’m currently only a Virgin Red member and I want to use my Virgin Points to book flights, do I need to have a Virgin Atlantic Flying Club ID?
- If I transfer my ThankYou® points to Virgin Atlantic Flight Club, can they also be used on the Virgin Red platform? (and vice versa)
- I have completed the Citi ThankYou Points transfer, but the points are not yet showing on my Virgin Red account. Who shall I contact?
- I have been unable to transfer my points - who shall I contact?
- Do I have to be a Virgin Red/Flying Club member?
- Is there a maximum limit of how many ThankYou® Points I can transfer to Virgin Points?
- Are there any exemptions?
- Can I cancel and reverse my Citibank transfer?
- When will I receive the Virgin Points from my Citi ThankYou points transfer?
- How can I transfer Citi ThankYou® Points to Virgin Points?