My points haven’t been added to my account, what can I do? Follow

Check your account setup 

First, ensure that your Virgin Wines and Virgin Red or Flying Club accounts are correctly linked. Double-check the linking process and verify that all account details are correct. 

Contact customer service 

If your points are still not showing up, contact our Customer Service team for assistance. They can help troubleshoot the issue and ensure your points are credited. 

Have your order number ready 

When contacting customer service, have your order number handy. This helps our team quickly locate your transaction and resolve any issues related to your points.