If you have any queries about your booking, or need to make any changes including amending, cancelling or requesting a refund for your booking, please refer to Booking.com’s full terms and conditions or contact Booking.com directly. The Virgin Red Reward Genies do not have access to Booking.com's systems or your Booking.com account so unfortunately are not able to assist you with any queries relating to your booking.
Contact numbers for Booking.com can be found here: Booking.com contact number
Alternatively you can email Booking.com on *firstname.lastname@example.org This will allow you to make your enquiry for a specific reservation and is the quickest way to reach Booking.com Customer Service by email.
*(Replace 1234567891 with the reservation number of the booking in question)