I am unable to transfer my points. Who should I contact? Follow

Articles in this section

• I’m a Virgin Red member. Do I need a Flying Club ID to book flights with Virgin Points?
• If I transfer points to my Virgin Atlantic Flying Club account, can I also use them on Virgin Red?
• Can I book reward flights immediately after transferring points?
• My transfer is complete, but my Virgin Points have not appeared yet. What should I do?
• I am unable to transfer my points. Who should I contact?
• Do I need to be a Virgin Red or Flying Club member to transfer my points?
• Can I cancel or reverse my transaction?
• When will I receive my Virgin Points?
• How many Virgin Points will I receive?
• How can I transfer Capital on Tap Reward Points to Virgin Points?