FAQs
Virgin Atlantic Reward Seats Offer
- Where can I find out more about changes to reward vouchers?
- What does this mean for Gold reward seats?
- Which carriers do the enhanced Virgin Points earn rates apply to?
- I booked a flight prior to 30th October, will I still earn Virgin points on my booking?
- How can I find out whether a Saver reward seat is available?
- How can I find out the cost of a reward seat?
Virgin Hotels
- Will I Earn Virgin Points on a Virgin Hotels booking paid for with Virgin Points?
- Will I earn Virgin Points on Reward Stays where I have redeemed points?
- What should I do if I have issues redeeming my Virgin Points at a Virgin Hotels?
- How soon will my Virgin Points be deducted after redeeming them for a booking?
- How do I link my Virgin Red account to The Know?
- Is there a limit on how many Virgin Points I can redeem for a single booking?
General
- How do I download the Virgin Red app?
- What is Virgin Red?
- How do I join Virgin Red?
- How do I contact Virgin Red if I am unable to use the app?
- Does it cost anything to belong to Virgin Red?
- Does the app cost anything?
Account / Personal Details
- How do stop receiving alcohol / gambling notifications?
- I have forgotten the email address I registered for Virgin Red with. What do I do?
- If I have opted into Virgin Red from Flying Club, who updates my personal information?
- When I tried to register for Virgin Red it said my email address /phone number is already registered. What do I do?
- My address isn't recognised. What do I do?
- I have a balance on my Flying Club and one on my Virgin Red account - are they different?
Competitions & Quizzes
Marketing / GDPR / Privacy / Data
- Virgin Red - Where can I find the Terms and Conditions for Virgin Red?
- Do you sell my personal data?
- Why are you collecting all this personal information?
- GDPR - What is GDPR?
- GDPR - What is your GDPR policy?
- GDPR - How do I exercise my right to be forgotten?
QR Codes / Vouchers
- I have lost or damaged my vouchers. How do I replace them?
- How long are QR codes valid for?
- Can I take a picture or screen shot of a QR code?
- Can I print out a QR code to use?
- How does a QR code work?
- What is a QR code?
Technical
- I can't log into my account
- How do I find out what version of Android my Android phone is using?
- I'm trying to log in, but the code you sent me doesn't work.
- How do I turn on push notifications from Virgin Red?
- Why has my app been locked?
- The app/web is not responding or keeps crashing.
Rewards / Earning / Spending Points
- Online Shopping - Will I earn points if I purchase a giftcard?
- Online Shopping - Will I earn Points if I pay with a giftcard?
- My order will not process/gets cancelled
- My pending points have disappeared!
- Can I search for items on Virgin Red?
- Online Shopping - Why are my purchases still not showing in my Virgin Red account?
Virgin Points
- Can I transfer Virgin Points to friends or family?
- Can I gift Virgin Points to someone else?
- Can I buy Virgin Points?
- How much are my Virgin Points worth?
- How long before my Virgin Points expire?
- Is there a maximum number of Virgin Points I can collect?
Winners
- April 2025 Winners
- March 2025 Winners
- February 2025 Winners
- January 2025 Winners
- December 2024 Winners
- September 2024 Winners