FAQs
General
- How do I download the Virgin Red app?
- What is Virgin Red?
- How do I join Virgin Red?
- How do I contact Virgin Red if I am unable to use the app?
- Does it cost anything to belong to Virgin Red?
- Can I have a Virgin Red account even if I don't have any Virgin products or services yet?
Account / Personal Details
- My address isn't recognised. What do I do?
- I have a balance on my Flying Club and one on my Virgin Red account - are they different?
- How do I unlink my account from someone else's?
- I am a member of Virgin Red and Flying Club . How do I close my accounts?
- How do I close my Virgin Red account?
- My relative has passed away - can I transfer their points to my Virgin Red account?
Competitions & Quizzes
Marketing / GDPR / Privacy / Data
- Virgin Red - Where can I find the Terms and Conditions for Virgin Red?
- Do you sell my personal data?
- Why are you collecting all this personal information?
- GDPR - What is GDPR?
- GDPR - What is your GDPR policy?
- GDPR - How do I exercise my right to be forgotten?
QR Codes / Vouchers
- I have lost or damaged my vouchers. How do I replace them?
- How long are QR codes valid for?
- Can I take a picture or screen shot of a QR code?
- Can I print out a QR code to use?
- How does a QR code work?
- What is a QR code?
Technical
- How do I find out what version of Android my Android phone is using?
- I'm trying to log in but the code you sent me doesn't work.
- How do I turn on push notifications from Virgin Red?
- The app/web is not responding or keeps crashing.
- Do I need an internet connection to access all functions?
- I don't have a computer - can I still join Virgin Red?
Rewards / Earning / Spending Points
- My order will not process/gets cancelled
- My pending points have disappeared!
- Can I search for items on Virgin Red?
- Online Shopping - Why are my purchases still not showing in my account?
- I don't want my voucher anymore. Can I cancel it?
- How long do Virgin Points take to appear in my balance?
Virgin Points
- How much are my Virgin Points worth?
- How long before my Virgin Points expire?
- Is there a maximum number of Virgin Points I can collect?
- Can I tip or transfer my Virgin Points into any other programme from Virgin Red?
- I can't remember what I used my Virgin Points for. How do I find out?
- I don't remember using my Virgin Points, but some have disappeared.
Winners
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