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Account / Personal Details

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  • How much does it cost to transfer Virgin Points from one account to another?
  • How do I transfer Virgin Points from one account to another?
  • Can I transfer points to friends or family?
  • I have forgotten the email address I registered for Virgin Red with. What do I do?
  • If I have opted into Virgin Red from Flying Club, who updates my personal information?
  • When I tried to register for Virgin Red it said my email address /phone number is already registered. What do I do?
  • My address isn't recognised. What do I do?
  • I have a balance on my Flying Club and one on my Virgin Red account - are they different?
  • How do I unlink my account from someone else's?
  • I am a member of Virgin Red and Flying Club . How do I close my accounts?
  • How do I close my Virgin Red account?
  • My relative has passed away - can I transfer their points to my Virgin Red account?
  • Can I have a household account with Virgin Red?
  • Can I create a joint Virgin Red account?
  • My voucher says it is used, but I didn't use it. What do I do?
  • What happens if I close a Virgin product linked to my Virgin Red account?
  • When does my Virgin Points statement run from and to?
  • I think I have been scammed. What do I do?
  • Virgin Red - How do I check my personal details are correct on my profile?
  • I've forgotten my Virgin Red ID?
  • What happens to my points when I die?
  • My relative has passed away - how do I close their account?
  • How can I manage my Virgin Red account online?
  • How do I update my personal information?
  • I'm a new Virgin Red member. Do I have to join Flying Club?

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