Account / Personal Details
- How much does it cost to transfer Virgin Points from one account to another?
- How do I transfer Virgin Points from one account to another?
- Can I transfer points to friends or family?
- I have forgotten the email address I registered for Virgin Red with. What do I do?
- If I have opted into Virgin Red from Flying Club, who updates my personal information?
- When I tried to register for Virgin Red it said my email address /phone number is already registered. What do I do?
- My address isn't recognised. What do I do?
- I have a balance on my Flying Club and one on my Virgin Red account - are they different?
- How do I unlink my account from someone else's?
- I am a member of Virgin Red and Flying Club . How do I close my accounts?
- How do I close my Virgin Red account?
- My relative has passed away - can I transfer their points to my Virgin Red account?
- Can I have a household account with Virgin Red?
- Can I create a joint Virgin Red account?
- My voucher says it is used, but I didn't use it. What do I do?
- Can I gift Virgin Points?
- What happens if I close a Virgin product linked to my Virgin Red account?
- When does my Virgin Points statement run from and to?
- I think I have been scammed. What do I do?
- Virgin Red - How do I check my personal details are correct on my profile?
- I've forgotten my Virgin Red ID?
- What happens to my points when I die?
- My relative has passed away - how do I close their account?
- How can I manage my Virgin Red account online?
- How do I update my personal information?
- I'm a new Virgin Red member. Do I have to join Flying Club?