Account / Personal Details
- My address isn't recognised. What do I do?
- I have a balance on my Flying Club and one on my Virgin Red account - are they different?
- How do I unlink my account from someone else's?
- I am a member of Virgin Red and Flying Club . How do I close my accounts?
- How do I close my Virgin Red account?
- My relative has passed away - can I transfer their points to my Virgin Red account?
- Can I have a household account with Virgin Red?
- Can I create a joint Virgin Red account?
- My voucher says it is used but I didn't use it. What do I do?
- What happens if I close a Virgin product linked to my Virgin Red account?
- When does my Virgin Points statement run from and to?
- I think I have been scammed. What do I do?
- How do I check my Virgin Red account personal details are correct?
- I've forgotten my Virgin Red ID?
- What happens to my points when I die?
- My relative has passed away - how do I close their account?
- How do I update my personal information?
- I'm a new Virgin Red member. Do I have to join Flying Club?