My voucher says it is used, but I didn't use it. What do I do? Follow Please contact the Virgin Red Support team straight away so we can investigate. Related articles FAQs I have lost or damaged my vouchers. How do I replace them? A-Z of UK Partners When I tried to register for Virgin Red it said my email address /phone number is already registered. What do I do? My relative has passed away - can I transfer their points to my Virgin Red account? Articles in this section How do stop receiving alcohol / gambling notifications? I have forgotten the email address I registered for Virgin Red with. What do I do? If I have opted into Virgin Red from Flying Club, who updates my personal information? When I tried to register for Virgin Red it said my email address /phone number is already registered. What do I do? My address isn't recognised. What do I do? I have a balance on my Flying Club and one on my Virgin Red account - are they different? How do I unlink my account from someone else's? I am a member of Virgin Red and Flying Club . How do I close my accounts? How do I close my Virgin Red account? My relative has passed away - can I transfer their points to my Virgin Red account? See more