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General

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  • How do I download the Virgin Red app?
  • What is Virgin Red?
  • How do I join Virgin Red?
  • How do I contact Virgin Red if I am unable to use the app?
  • Does it cost anything to belong to Virgin Red?
  • Does the app cost anything?
  • Can I have a Virgin Red account even if I don't have any Virgin products or services yet?
  • Can I have a Virgin Red account if I am under 18?
  • Can I register a business for Virgin Red?
  • Why can't I sign up without an email address?
  • What is the difference between Flying Club & Virgin Red?
  • What is your Service Level agreement to come back to me for a complaint or query?
  • Is my Virgin Red account number going to be the same as my Flying Club account number?
  • If I choose not to join Virgin Red, can I use the app as a Flying Club member?
  • What happens to my Virgin Points balance when I link my Virgin Red and Flying Club accounts?
  • What mobile devices does your app support?
  • How do I complain?
  • How do I update my email address for my Virgin Red account?
  • Can I merge my Virgin Red account with someone else's?
  • I've lost my phone - how do I get into my Virgin Red account?
  • I had an old Virgin Red Vaults account - can I reopen it?
  • If I am a member of Flying Club & Virgin Red and I want to close my Virgin Red account what happens?
  • I am a member of Flying Club & Virgin Red and I want to close my Flying Club account. What happens?

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