My pending points have disappeared! Follow

Your pending points will drop off your account while they are changed from pending to approved.

Don't worry- your approved points will be back on your account within 24 hours.

In addition to this we have just updated our Online Shopping platform to allow us to launch some exciting new features shortly.  As a result of this pending points will not be visible for a short while for these retailers.

If after 24 hours your points are still not visible, other than those earned via Online Shopping, please contact Virgin Red Member Support Team.

(you can see which tiles are part of the Online Shopping offer by navigating to Discover Our UK/US Partners from the main menu>Online Shopping>List of Retailers)