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  3. Rewards / Earning / Spending Points

Rewards / Earning / Spending Points

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  • Online Shopping - Will I earn points if I purchase a giftcard?
  • Online Shopping - Will I earn Points if I pay with a giftcard?
  • My order will not process/gets cancelled
  • My pending points have disappeared!
  • Can I search for items on Virgin Red?
  • Online Shopping - Why are my purchases still not showing in my account?
  • I don't want my voucher anymore. Can I cancel it?
  • How long do Virgin Points take to appear in my balance?
  • What is My Rewards?
  • How do I change the delivery address for a reward?
  • What is a voucher code?
  • Can I buy a reward for someone else?
  • Where can I spend my Virgin Points?
  • How often do the offers change?
  • How do I make sure I don't miss out on the best Virgin Red offers?
  • I haven't received the code I have just purchased. What do I do?
  • I've spent my Virgin Points through Virgin Red, but my goods haven't arrived. Where do I get help?
  • I've spent my Virgin Points on an e-voucher which hasn't come through. What can I do?
  • How will I receive the vouchers I have purchased using my points?
  • Can I use my Virgin Points to buy vouchers?
  • Can I get the points back if I don't use a voucher and it expires?
  • Once I purchase a voucher or code, how long will it be valid for?
  • How do I spend my points?
  • Why does the value of a Virgin Point differ across different partners?
  • What does pending mean?
  • Can I call someone to spend my Virgin Points?
  • If I have a Flying Club and Virgin Red account, but I have not linked them, will I be earning in two accounts?
  • How long are my partner vouchers valid for?

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