Rewards / Earning / Spending Points
- My order will not process/gets cancelled
- My pending points have disappeared!
- Can I search for items on Virgin Red?
- Online Shopping - Why are my purchases still not showing in my account?
- I don't want my voucher anymore. Can I cancel it?
- How long do Virgin Points take to appear in my balance?
- What is My Rewards?
- How do I change the delivery address for a reward?
- Can I buy a reward for someone else?
- How often do the offers change?
- How do I make sure I don't miss out on the best Virgin Red offers?
- I haven't received the code I have just purchased. What do I do?
- I've spent my Virgin Points through Virgin Red, but my goods haven't arrived. Where do I get help?
- How will I receive the vouchers I have purchased using my points?
- Can I use my Virgin Points to buy vouchers?
- Can I get the points back if I don't use a voucher and it expires?
- Once I purchase a voucher or code, how long will it be valid for?
- Why does the value of a Virgin Point differ across different partners?
- How long are my partner vouchers valid for?