Why has my app been locked? Follow We can try and find out for you, please contact our members support team who will be happy to help. Member Support team Related articles How do I contact Virgin Red? The app/web is not responding or keeps crashing. I have missing Virgin Points earned through Virgin Red. What do I do? How do I update my personal information? I can't log into my account Articles in this section I can't log into my account How do I find out what version of Android my Android phone is using? I'm trying to log in but the code you sent me doesn't work. How do I turn on push notifications from Virgin Red? Why has my app been locked? The app/web is not responding or keeps crashing. How do I log into the app? Do I need an internet connection to access all functions? How does the app get updated? I have a title that is not listed and I want it to show in my Virgin Red account. What do I do? See more