My QR Code will not scan. – Virgin Red Member Support

If you are having trouble scanning your QR code please take a look at the tips below:

Increase the size of the QR code on the device to maximum.
Clean the phone screen, make sure the surface is crystal clear, free of dust/scuff marks.
Change from landscape to portrait
Remove from phone case and place as close as possible to scanner, try different angles
If sunny and outside e.g. train station, cover phone with hand whilst its being scanned
Increase brightness/contrast on the device - test different settings
Try to print the voucher or QR code out.
If none of the above work please speak to a member of staff who should be able to help you.

Should you not be able to redeem your QR Code please contact the Virgin Red Support Team.

My QR Code will not scan. Follow