Here is a list of reasons why face/fingerprint/PIN authentication may not work. Please note, this list is not exhaustive, but provides a few reasons for failure.
- Consistently failing passcode/password/pin/pattern
- Device not up to date with the required software version
- Incompatible browser
- Browser used is not up to date
- System issues with face/fingerprint/PIN authentication
If you have any further issues please contact the Member Support team who be happy to look into this for you