M&S - I have not received my reward for a purchase. Who shall I contact? Follow
We're sorry to hear this. Please contact the Virgin Red Reward Genies with all the purchase info and we'll take a look for you.
Articles in this section
- M&S - My pending transaction has disappeared, but payment has not been made to my wallet (after 1 week). Where is it?
- M&S - I want to unlink my account but still have rewards pending. What will happen to them?
- M&S - I have not received my reward for a purchase. Who shall I contact?
- M&S - I have had to return or cancel part or all of my purchase. What will happen to my rewards?
- M&S - I think I have received the wrong rewards amount. Who can check this for me ?
- M&S - My partner / friend can see an offer in the app, but it's not there for me. Why is this?
- M&S - I can see the offer, but it's locked. Why is this?
- M&S - My reward isn't showing after 6 days. What shall I do?
- M&S - When I click the rewards offer the link is broken. How can I fix this?
- M&S - Can’t see your rewards in Sparks on the M&S app?