M&S - I can see the offer, but it's locked. Why is this? Follow
This usually means your M&S app isn’t linked to Virgin Red just yet.
Simply tap the locked offer and you’ll be taken to the Virgin Red log in / sign‑up page. Follow the steps to link your accounts and the offers will unlock straight away.
Still no joy? The M&S team will be happy to help — just give them a call on 0333 014 8000 and they’ll get you sorted.