Unable to Link your Flying Club Account?
To be able to link accounts your name and date of birth must match on both accounts and you must be using the newer style 10 digit Flying Club account number, not the old 11 digit number. If you don't know what your new 10 digit number is you can either find it on your recent statements, or contact Flying Club Support or the Reward Genies at Virgin Red Member Support for help.
I am getting a message to say my Flying Club account is already linked to another Virgin Red account but I don't see how?
Please don't worry. Your Flying Club account is unlikely to be linked to anyone else's account. This message sometimes appears when our system is unable to sync with the Virgin Atlantic system and the issue is easily fixed by contacting Virgin Red Member Support for help. They will need to know your Flying Club number and your date of birth.
Linking your Flying Club Account when using Face ID
If you are using Face ID when trying to link your Virgin Red account with your Flying Club account your device will only populate your email address (or Flying Club number) and password on the Flying Club login screen. However you also need to enter your surname and you have to type this in before you can complete the linking process.
On the 'link your account" screen I can't get past the wording about sharing data or see the "next" button when using my mobile
|Does your screen look like this?||You need to be able to select the next button to progress|
We are aware of a technical glitch which prevents some members from being able to scroll down to the "next" button when they have their font enlarged, as shown in the picture on the left. Our tech team are working on a fix but in the meantime you can get past this screen by either reducing the size of your font or linking your accounts via the Virgin Red web page.
If you are still having problems with any of these issues please contact Virgin Red Member Support for help.