Android Users Follow

We are aware that a small number of android users are facing issues when trying to join the programme and/or log in.  Please try the steps below to see if these allow you to join and login.  If you still have issues please contact Virgin Red Member Support for help.

Stuck in a log in loop?

If you put in your verification code and it sends you back to the log in screen then this tip is for you.

This happens because with some Android browsers a new screen is opened over the top of the screen you are trying to use and obscures it.  You need to navigate back to your original screen.

Two icons - which do I choose?

If you are presented with 2 Virgin Red icons for the app during sign up you should choose the left icon or the one at the top (choose "always use").

If you have inadvertently chosen the other icon it is likely you will be unable to get past adding the verification code.  If this happens, just delete the app and download again, this time choosing the left or top icon (choose "always use").

Verification code rejected

You need to use the "Switch apps" function to navigate to your emails and get the code rather than exit the app:-

Step 1 - From the bottom of your screen swipe up, hold, then let go

Step 2 - To switch between recent apps swipe left or right

Step 3 - Tap the app you want

Step 4 - To go back to Virgin Red repeat the above steps