M&S - There was an error when using my Virgin Points to buy my M&S Gift card and it's not in my app. Who shall I contact? Follow
If your Virgin Points have been deducted and you have not received your gift card, please contact the Virgin Red Reward Genies, please include screenshots of any error codes you may have received, the date and time of your attempt and the details of the device you are using and we'll look into it for you.