You will be sent an email from firstname.lastname@example.org, usually within 30 days of the end of the competition or quiz but check out the competition entry T&Cs for the exact timeframe.
If the prize is points then the email will contain a promo code for you to add your points to your account. The code will expire after 6 weeks so please make sure you add it before it expires as we can't extend them.
To make sure your email doesn't end up in your spam box you could add email@example.com to your contacts or list of safe senders.
We will never ask you to divulge your personal or bank details to claim a prize. If you receive a prize notification that asks you for these details please report it to https://www.virgin.com/report-a-scam.
Further info on winners can be found in our terms and conditions.