My address isn't recognised. What do I do? Follow Please contact the Virgin Red Support team for help. Related articles How do I update my personal information? FAQs I'm trying to log in but the code you sent me doesn't work. I have a balance on my Flying Club and one on my Virgin Red account - are they different? Linking your Flying Club to Virgin Red Articles in this section I have forgotten the email address I registered for Virgin Red with. What do I do? If I have opted into Virgin Red from Flying Club, who updates my personal information? When I tried to register for Virgin Red it said my email address /phone number is already registered. What do I do? My address isn't recognised. What do I do? I have a balance on my Flying Club and one on my Virgin Red account - are they different? How do I unlink my account from someone else's? I am a member of Virgin Red and Flying Club . How do I close my accounts? How do I close my Virgin Red account? My relative has passed away - can I transfer their points to my Virgin Red account? Can I have a household account with Virgin Red? See more