My address isn't recognised. What do I do? Follow Please contact the Virgin Red Support team for help. Related articles How do I update my personal information? FAQs I'm trying to log in but the code you sent me doesn't work. I have a balance on my Flying Club and one on my Virgin Red account - are they different? Virgin Wines - I have a problem with my delivery, what should I do? Articles in this section How much does it cost to transfer Virgin Points from one account to another? How do I transfer Virgin Points from one account to another? Can I transfer points to friends or family? I have forgotten the email address I registered for Virgin Red with. What do I do? If I have opted into Virgin Red from Flying Club, who updates my personal information? When I tried to register for Virgin Red it said my email address /phone number is already registered. What do I do? My address isn't recognised. What do I do? I have a balance on my Flying Club and one on my Virgin Red account - are they different? How do I unlink my account from someone else's? I am a member of Virgin Red and Flying Club . How do I close my accounts? See more