There could be a couple of reasons for this:-
- It can take up to 45 days for a transaction to show on your account (or more depending on the retailer, e.g. travel retailers). If after the advised period of time your points are not showing in your account, please get in touch with the Virgin Red Support Team
It may be that the web browser used at the time of purchase had cookies disabled. Cookies allow us to track your purchase - without them there's no way for the retailer to award points to your account. Read more about cookies.